Shipping policy

At CALLIXE, we’re committed to making your shopping experience as smooth and reliable as possible. Below, you’ll find everything you need to know about order processing, shipping timelines, and delivery expectations.

Order Changes & Modifications

Need to make a change to your order? We’re happy to help — but time is of the essence.

  • Modifications can only be made within 1 hour of placing your order.
  • After this window, we begin processing, and changes (including cancellations) are no longer possible.

To avoid any issues, please double-check your order details before checkout. If you spot an error, contact us right away and we’ll do our best to accommodate it before the package ships.

Processing Times

  • Orders are typically processed within 1–3 business days.
  • Orders placed before 12:00 PM (local time) are processed the same day.
  • Orders after 12:00 PM are processed the next business day.
  • We ship Monday through Friday (excluding weekends and holidays).
  • Same-day shipping is not available at this time.

Please allow additional time during high-volume periods like holidays or sales.

Shipping Estimates & Rates

Once your order ships, you’ll receive a tracking link via email. Delivery times vary based on your location and shipping method.

United States

  • Standard (7–10 business days): $6.95 USD (Free on orders over $50)
  • Expedited (5–8 business days): $8.95 USD

United Kingdom

  • Standard (7–9 business days): £4.95 GBP (Free on orders over $50)
  • Expedited (5–6 business days): £6.95 GBP

Rest of the World

  • Standard (7–14 business days): $4.95 USD (Free on orders over $50)
  • Priority (5–10 business days): $6.95 USD

Note: These are estimated delivery windows. Delays may occur due to customs, local postal services, or carrier disruptions. We are not responsible for delays beyond our control.

Failed Deliveries & Returns to Sender

Please make sure your shipping address, contact info, and full name are correct at checkout.

  • If a package is returned due to incorrect or incomplete information, we’ll contact you to arrange reshipment.
  • Additional shipping fees may apply for re-delivery.
  • Shipping fees are non-refundable once your order has been dispatched.

Need help? Reach out to our friendly support team at [email protected] — we’re here to assist you every step of the way.